Case Studies

Spot On Cleaners – From Frustration to Secure and Seamless Collaboration

Domicilium

28 Aug 2025 — 2 min read

The Problem

Spot On Cleaners was experiencing poor service from their existing IT provider with no direct contact and no accountability. Communication was limited to voicemails with little or no follow up which created ongoing frustration and slowed the business down.

At the same time the company relied on Dropbox for document storage which lacked structure, control and the level of data security required as the business continued to grow. This resulted in inefficiencies in how teams accessed shared information and collaborated day to day.

What We Did

Domicilium engaged directly with the Managing Director to understand how the business operated and where the challenges were. Based on this we designed and delivered a solution that improved both collaboration and control.

We deployed NextCloud with Collabora Office providing secure document sharing structured file management and real time collaboration across the business. All data was hosted locally within the Isle of Man ensuring full control and enhanced security.

To strengthen the overall environment, we implemented endpoint protection across all devices and deployed a private mail server to securely manage email.

The rollout was carefully phased to ensure a smooth transition with client installation, configuration and full synchronisation completed without disruption to the business.

The Hard Benefits

Pain Removed

Eliminated poor service and lack of accountability from previous provider
Removed communication delays and uncertainty around support
Replaced unstructured file storage with a clear and controlled system
Enabled teams to collaborate effectively without friction

Cost and Performance Gains

Improved productivity through faster and more efficient document access
Increased data security with all information hosted locally
Reduced reliance on third party cloud platforms with limited control
Lower operational friction through responsive and proactive support

The Result

Spot On Cleaners now operates in a fully connected and collaborative environment where teams can securely access and share information with ease.

Data is structured, secure and hosted locally giving the business full confidence in how it is managed. Support is responsive, proactive and aligned to the needs of the business.

The outcome is a more efficient operation where technology supports growth rather than holding it back.

“Steven Ferrario is the best relationship manager, going the extra mile and out of his comfort zone to solve our problems. Steven listened to our requirements and pro-actively saw the project through from start to finish. He is available at any time to help with our business needs and always goes the extra mile to fix any issues that arise by coordinating with the technical team at Domicilium.”
- Victor Moitas, Operations Director, Spot On Cleaners

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